Exchange & Returns

Exchange & Returns

The customer has the right to return the product within 14 days (from the date of receipt). The courier receipt is the confirmation of the delivery date of the goods. Returned merchandise must be unused and undamaged. One of the requirements is to keep the original packaging. If you wish to return or exchange your sunglasses or frames within 14 days of purchase, we ask that you return the entire product. Including the box, the glasses case, everything inside the box, any cleaning cloths and any identification stickers or labels. In other words, the product must be exactly the same as when it was received. The product is not complete for return if at least one of these items is missing. Returns are not accepted if something is missing or if the item is damaged. You must also attach a purchase invoice.
Corrective glasses are medical devices (instruments) made on the consumer’s individual order, therefore a refund is not possible for purchased and unworn, high-quality glasses that do not like color, shape, etc. Other non-returnable items: colored contact lenses, open contact lens packages and any other used items.
Upon return, the customer must indicate in writing the reason for returning the goods. Returns are not possible without reason. Customer can only return the products available on the website at the time of purchase marked as (available) cannot be returned the ordered products marked as (Available to order).

Return method: Buyer pays all shipping costs sent and return related to the purchase, the fees of payment based on the payment method chosen by the customer where due, and must ship to the address provided by the seller. Proof of sending the returned goods – return code or registration number of the returned shipment. Always make sure you have it, as you may need it if there is a problem with the returned package.

Each of our products has a special label with the company logo. The product cannot be returned if removed or otherwise damaged.

Estheroptica returns the amount paid by the customer to the bank account specified by him.

By repaying the customer must indicate in writing of the reason returned goods.

Address for return:

Estheroptical – Via Tiburtina Valeria 112 km – Cappelle dei Marsi (AQ) – 67068 Italy

General Terms shall apply to commercial transactions made on our site in the case.

+39 351 1292072

Our number for assistance - Italy

+370 608 64 146

Our number for assistance - Lithuania

For more information send an email


Copyright © 2019 Estheroptica via Vicolo Balduini 8 00028 Subiaco (Rome) Italy, VAT IT09865701008, reg. no RM-1193943 | Phone 0039 0863 455050|  Powered by: The Digital World

Open chat
Need help?
Can we help you?