Privacy policy

Estheroptical srl Via Tiburtina Valeria km 112.500 67068 Cappelle dei Marsi (AQ)

Legal and administrative residence:

  • ITALIA, Via Vicolo Balduini 8 67068 Subiaco (ROMA) - REA Code  RM-1193943 - P.I IT09865701008
  • LITHUANIA, Mokolų g. 63-27, LT-68163 Marijampolė
Terms of the contract

Booking realization www.estheroptica.com website confirms that the customer has read and agreed to the terms of the contract. In addition, it is confirmation that the contact lenses, purchased through the website appointed specialist (ophthalmologist or optician), which monitors the patient’s visual condition by means of screening at least once a year. www.estheropticaonline.lt assumes no responsibility if lenses harm to health, because the customer buys only the lenses that have been tested and prescribed by doctor. Selling glasses we have to be sure that their graduation corresponds to that referred to a specialist (ophthalmologist or optician).

Estheroptica gives us the right to change prices, which are indicated on our website and also allows edit any type of errors: computer, technical, and also such as price, glasses color, etc., regardless of the fact that we pay special attention to avoid mistakes.

Estheroptica has the right to cancel the order, even when the booking is confirmed, if it contains false or inaccurate information.

Sending – receiving price

The shipping fee is 15Eu for Lithuania and EU countries, 10Eu for Italy and 50Eu for other countries. The goods will be delivered by UPS or DHL courier to the specified address within 10d.d. Urgent delivery within 24-48 hours. price 23euros. Urgent delivery within 24-48 hours. is not available when booking on Friday after 10am. and on weekends and holidays. When booked on Friday until 10am. - delivery on Monday, when delivery on Saturday or Sunday - delivery on Tuesday. When making a payment by bank transfer, it is necessary to send a copy of the bank transfer to email info@estheroptica.lt Depending on the duration of the holidays - delivery the next day after their expiration.

PRE - ORDER
The product is ordered from the manufacturer. When purchasing by pre-order, the delivery time is extended depending on how long it takes to receive the product from the manufacturer (from 2d. To 10d.)

In this case, when ordering progressive glasses, the delivery time is extended due to the adjustment of the progressive glasses and the type of frame. The maximum time for making such glasses is 10 days. If we do not have this type of product at the time of ordering, we will notify the customer of the possible delivery time by e-mail specified by him.

Duties and other taxes
The duty, if any, is paid by the customer. If the customer refuses to pay the duty, Estheroptica will not refund the purchase and will not take back the goods.

Guarantees

Sunglasses and corrective glasses - 2 years. During the warranty period, defects caused by the manufacturer's fault are repaired free of charge using original parts. The glasses are returned to the central warehouse and after the defects have been removed, they are sent to the buyer, the shipping costs are paid to the seller. Defects in the glasses due to violations of the instructions for use of the glasses * (see instructions for the use of glasses) cannot be considered a warranty event.
In the event of damage to the glasses or a high degree of wear due to neglect of the glasses, refunds and free repairs are not possible even before the end of the warranty period.
Total natural wear and tear of the glasses is not a warranty event. Decreased gloss of spectacle frames or scratches on lenses due to environmental factors shall not be treated as a defect of the manufacturer.
Frameless and semi-frameless spectacle lenses are in many cases part of the supporting structure, so extreme care must be taken when using this type of spectacle. Breaking or tearing the spectacle lenses due to negligence is not a warranty event.

ADDITIONAL WARRANTY CONDITIONS
* Instructions for use of glasses:
Corrective spectacles and custom-made spectacles are classified as medical devices.
Glasses should only be used for their intended purpose. Custom-made glasses are intended to be worn only by the person according to the prescription for which they were made.
Do not use corrective goggles as eye protection, they are not suitable for working with machines or harmful chemicals.
Protect your glasses from the heat, do not leave them in the car, sauna, etc. in the summer. Sudden temperature fluctuations can damage the lenses or frames of the glasses.
Only put on and take off the glasses with both hands. This will protect the glasses from deformation of the frames.
Keep glasses in a cool, closed case without carrying them.
Place the glasses in the case with the lenses facing up to avoid touching hard objects.
Clean the glasses only with the means for cleaning the glasses: wipes, cleaners.
Periodically check that the shape of the glasses and the position of wearing them are correct.
Do not repair the glasses yourself.

Contact lenses: 100% free replacement for defective contact lenses.

Customer data and use privacy

All customer data are processed accordingly the European Regulation 679/2016. Personal data and details of the order are included in the appropriate data bank (order and delivery formulation, as well as news about www.estheroptica.com sending client to the e. Mail). The customer may at any time request a change, or delete data concerning him.

The customer’s credit card data is processed only in the corresponding server www.estheroptica.com have no access to it.

Exchange & Returns

The customer has the right to return the product within 14 days (from the date of receipt). The courier receipt is the confirmation of the delivery date of the goods. Returned merchandise must be unused and undamaged. One of the requirements is to keep the original packaging. If you wish to return or exchange your sunglasses or frames within 14 days of purchase, we ask that you return the entire product. Including the box, the glasses case, everything inside the box, any cleaning cloths and any identification stickers or labels. In other words, the product must be exactly the same as when it was received. The product is not complete for return if at least one of these items is missing. Returns are not accepted if something is missing or if the item is damaged. You must also attach a purchase invoice.
Corrective glasses are medical devices (instruments) made on the consumer's individual order, therefore a refund is not possible for purchased and unworn, high-quality glasses that do not like color, shape, etc. Other non-returnable items: colored contact lenses, open contact lens packages and any other used items.
Upon return, the customer must indicate in writing the reason for returning the goods. Returns are not possible without reason.

Return method: Buyer pays all return costs by sending to the address provided by the seller. Proof of sending the returned goods - return code or registration number of the returned shipment. Always make sure you have it, as you may need it if there is a problem with the returned package.

Each of our products has a special label with the company logo. The product cannot be returned if removed or otherwise damaged.

Estheroptica returns the amount paid by the customer to the bank account specified by him.

By repaying the customer must indicate in writing of the reason returned goods.

Address for return:

Estheroptical - Via Tiburtina Valeria 112 km - Cappelle dei Marsi (AQ) - 67068 Italy

General Terms shall apply to commercial transactions made on our site in the case.

 

+370 608 64 146

Our number for assistance

info@estheroptica.eu

For more information send an email

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